The Asia-Pacific region is experiencing a significant surge in air travel, with IATA projecting that passenger numbers will double by 2043. To cope with this strong demand, airports in the region are undertaking extensive development work to upgrade existing facilities and build new airports between 2025 and 2035 and beyond. This session looks at why it’s important to have the right digital infrastructure in place.

Does a cultural leaning towards deference and hierarchies in Asia start to become a serious barrier to building a proactive safety reporting culture on the ramp? This session asks regional leaders to explore the nuances of developing a Just Culture in the region and the hidden impact of penalties/bonuses when allied to the reporting of risks. How do operators coach frontline teams to confidently challenge the behaviours of more senior colleagues or customers when their actions compromise safety? And, are we inadvertently adding to the chance of a catastrophic accident by tying safety records to company-wide incentives? This session will establish an open and transparent dialogue to drive collective safety gains.

Does a cultural leaning towards deference and hierarchies in Asia start to become a serious barrier to building a proactive safety reporting culture on the ramp? This session asks regional leaders to explore the nuances of developing a Just Culture in the region and the hidden impact of penalties/bonuses when allied to the reporting of risks. How do operators coach frontline teams to confidently challenge the behaviours of more senior colleagues or customers when their actions compromise safety? And, are we inadvertently adding to the chance of a catastrophic accident by tying safety records to company-wide incentives? This session will establish an open and transparent dialogue to drive collective safety gains.

This session examines fuel, handling, and turnaround coordination in South Asia, highlighting fuel delays as a key disruption driver. It explores fragmented supplier ecosystems, deposit-based fuel models, and cost control challenges, while sharing practical lessons from integrated fuel and ground-handling strategies that improve reliability, efficiency, and on-time performance.

Rsmart is an AI-powered, mobile-first digital platform transforming airport ground handling through one fully integrated solution. This demonstration showcases how ResoSmart, Revenue$mart, and RsmartAssist work together via intuitive mobile apps to enable precision planning, smart rostering, and seamless execution of operations. The platform optimizes manpower and GSE utilization, prevents revenue leakage, and supports real-time PRM handling with RsmartAssist to ensure exceptional service commitment and improved on-time performance. From flight-linked service planning to automated service capture and billing, Rsmart combines AI, automation, and digitalization to deliver smarter decisions and complete operational visibility.

Visit us at Stand #E29A.

Are you an Airline or a Ground Handler still manually reconciling bags? You could have BRS live next week, with a zero cost commitment. How? Meet Load&Track, by Luggage Logistics. Say goodbye to complex IT setups - our highly intuitive, easy-to-use Baggage Reconciliation System offers a low-cost, rapidly deployable solution that scales to your operation, requiring an exceptionally low minimum throughput. Load&Track ensures accurate tracking of all loaded bags, minimising mishandling and streamlining daily operations. Crucially, it guarantees compliance with IATA Resolution 753. Join our demonstration to see how quickly you can modernise handling, reduce overhead, and achieve effortless compliance.

Workforce optimisation in a ground handling environment transforms operational performance by enabling smarter staffing decisions aligned to flight schedules, passenger volumes, and disruption risk. Through demand forecasting, skills-based rostering, and real-time adjustments, organisations can deploy the right teams at the right time. This reduces overstaffing, delays, and idle time while improving productivity, safety compliance, and on-time performance, delivering more efficient, resilient, and cost-effective ground operations in a highly time-critical setting. How could WO software significantly improve Asia-Pacific apron operations?

The aviation industry is embracing electrification and autonomy in ground support equipment to drive sustainability, efficiency and safety. Electrified GSE reduces carbon emissions, noise, and operational costs, while autonomous systems use AI, robotics, and smart sensors to optimise logistics, enhance safety, and enable predictive maintenance. These technologies streamline airport operations, improve turnaround times, and support regulatory compliance. This panel explores current innovations, challenges and future pathways, highlighting how electrified and autonomous GSE can transform airports into cleaner, smarter, and more cost-effective hubs.

GSE operators are inundated with software platforms that offer a granular level of details on unit movements, battery charge, MRO schedules and driver behaviours. But do fleet directors actually know how to translate the reams of data into dynamic performance improvement on the ramp? This session invites technology leaders and users to cure us of analysis paralysis when it comes to fleet management and telematics. The panel will also assess whether we need to refine the number of data capture models being deployed.

DPS Airport won the Best Station in the world award at GHI’s 2025 pride of Ground Handling awards. The operation exemplified outstanding resilience, leadership, and service excellence in 2024, responding decisively to crises that tested the team to its limits. When Mount Lewotobi and Mount Ruang eruptions forced airspace closures at Bali, leaving 30,000 passengers stranded, they faced operational challenges and supported affected travellers with professionalism and care. Also during the baggage handling system crisis, they recovered and reunited over 15,000 bags within days, minimising disruption and restoring trust. Come and listen to discover the habits of a world leading ground handling operation.

Passengers with Reduced Mobility benefit from innovations that make travel more accessible and dignified. This session explores how digital solutions and assistive equipment work together to improve journey planning, mobility, communication, and independence — creating smoother, safer, and more inclusive travel experiences for PRMs.

Neural Lab developed OpsAssist, an agentic AI system delivering significant productivity and performance improvement in real-time operational management, that includes operation orchestration, task assignment optimisation and staff “uberisation”. What can other ground handling agents, airports and aviation stakeholders learn from this example to drive productivity and operational excellence in their own day-of-ops?

This interactive session invites delegates to share key takeaways from the 17th Asian GHI Conference and discuss how new learnings can be applied in practice.