CONFERENCE PROGRAMME
Day 1
Max Gosney, Portfolio Director & Conference Chairman, Ground Handling International
Asian aviation is back and in a big way. After the protracted Covid malaise, the region is storming ahead in IATA’s global passenger volumes league table. Asia will account for half of the world’s entire air travel demand by 2040 (four billion passengers). However, there is a flaw in the growth formula called ground handling. A sector that is struggling to attract sufficient numbers of skilled staff today is woefully ill-prepared to up the operational pace come 2040. So what can an industry that is criticised for its glacial speed of change do to step up its readiness for a frenetic future? Our panel will give their insight.
Discover how Polaris, the AI-powered Resource Management Solution (RMS) by ROIs Technology Ltd., is transforming aviation operations. This demonstration will showcase how Polaris enables real-time workforce optimisation, automated scheduling, and predictive analytics to manage fluctuating demand, enhance efficiency, and reduce operational costs. Learn how airlines, ground handlers, and airports can streamline decision-making, improve staff allocation, and enhance service quality—all while leveraging the latest in AI and automation. See firsthand how Polaris provides a data-driven approach to overcoming industry challenges.
The OpsAssist demo showcases the smart assistant designed to enhance ground support services at Changi Airport. It features a mobile and desktop app that tracks driver tasks in real-time, allowing for dynamic updates and adjustments. The system manages delays by automatically reassigning tasks to maintain efficiency and minimize disruptions. Additionally, it enables drivers to report issues directly, prompting immediate action from planners. This streamlined communication and task management ensure that operations run smoothly, allowing drivers to focus on their responsibilities while adapting to any challenges that arise in the fast-paced airport environment.
Join us at our demo slot to see how INFORM’s AI-driven software solutions optimize airport operations! Our GroundStar software suite ensures seamless planning, scheduling, management of your daily operations and post-operational analysis of ground resources. Harness the power of generative AI for smarter decision-making, more robust shift planning and greater operational resilience. Experience how data-driven decisions boost efficiency, cut costs, and support sustainability goals. Visit us at Booth #E31 – let AI transform your day-to-day operations.
Ground handling has a well-documented problem attracting and retaining quality people in the volumes required to sustain projected passenger growth. So, what if there was a miracle cure that enabled operators to attract in reams of prospective employee talent and get them ramp and check-in ready within 30 days? GHI invites a ground handler to detail their supercharged skills development programme.
In the first of three sessions looking at digital opportunities in Asian aviation, we examine the revolution heading for passenger processing at the airport. What technologies will change the way we check-in and transit through departures as gen Z passengers become the pre-eminent travellers? How do ground handlers remain relevant and profitable in the digital age?
Day 2
Max Gosney, Portfolio Director & Conference Chairman, Ground Handling International
In an era marked by volatility, uncertainty, and constant change, what can ground handlers do to be ready for the future?
Demand for e-GSE now outstrips diesel orders. But while the will to adopt more sustainable fleets is strong among ground handlers, the way is still muddled by lacklustre airport infrastructure. This session will focus on a practical plan over the next 5 years to ensure the aspirations to go electric are not lost amid a lag in supporting charging points. How can new battery technologies help bridge the divide? Are hybrid or hydrogen powered units a more pragmatic short-term solution? And, does the supply chain need a more uniform approach to procuring electric kit to avoid a future where too much GSE competes for too few charging points.
People account for 60% or more of the total overheads of a typical ground handling business. But, how effectively are we managing the output of our most critical asset? This session will invite technology leaders to show how AI/new tech can help busy ground handling leadership teams ramp up the productivity levels of their people. How do we reduce downtime in-between the schedule peaks and reallocate employees to value adding business tasks? And, what cost efficiencies are we overlooking in back of house processes like staff rostering, invoicing and HR?
The renaissance in air passenger traffic across the Asia Pacific region has an unwelcome underside. Ground handling teams are once again facing the reality of increasing OTP pressures and ever more congested apron areas. Factor in the relative inexperience of personnel amid an ongoing skills crisis and the ramp may just be at its highest risk level since 2019. So, what steps are operators taking to enhance safe practice?
Experience the future of ground operations with ResoSmart and RsmarTurn – the ultimate solutions for seamless efficiency. From resource planning and real-time workforce allocation to turnaround tracking and automated contract billing, our intelligent systems ensure precision at every stage. Optimise staff deployment, streamline aircraft turnaround, and eliminate revenue leakages with AI-driven automation. Say goodbye to manual inefficiencies and embrace a smarter, data-driven approach to ground handling. Join our live demonstration to see how ResoSmart and RsmarTurn transform operations for improved productivity, cost savings, and on-time performance. 
Join us at Damarel as we showcase the latest generation of the FiNDnet Suite—an enterprise-level turnaround management, service capture, and billing solution. Whether you're a small operation or a global ground handler, FiNDnet offers a class-leading solution used worldwide to seamlessly coordinate, monitor, and enhance all aspects of airport operations. It comprehensively addresses your operational and business processes and leverages automation to drive cost reduction, performance enhancement, and revenue growth.
Join us to see how the latest version features a complete mobility solution for SLA monitoring and event timings, ensuring that FiNDnet empowers you to deliver unparalleled service.
FiNDnet. Your workforce, connected.
easie Turnaround Management System (TAMS) monitors turnaround activities in real time, identifies critical path dynamically and suggest service alternatives to optimize workflows, reduce delays, and improve turnaround times. AI capabilities also allow TAMS to predict disruptions in advance, and proactively recommend corrective actions before the operation.
This comprehensive approach enables airlines to improve turnaround times and on-time departure performance.
Hong Kong International Airport, one of the region’s leading hubs, has reported increased on-time performance, manpower savings and reduced emissions since trialling a GSE pooling scheme in 2018. With more aircraft to pushback, rising cost pressures on GSPs and a shift towards electrification – should others be following suit? The panel will debate whether a consolidation of kit among airport stakeholders and embracing our interdependence could bring wholesale benefits to safety, sustainability and OTP.
Join us for an exclusive demonstration of iConcile’s innovative solutions designed to enhance operational efficiency and financial control. Explore iConCollect, our advanced AR automation platform that streamlines outward billing with precision, ensuring accuracy and faster revenue recognition. Experience AeroSync, our real-time service tracking and operations management app, enabling seamless data capture, compliance, and process optimisation. Discover iConCMIV, our cutting-edge invoice reconciliation solution that ensures accurate DOC management and effective cost control. An exclusive opportunity to witness first-hand how these solutions seamlessly integrate to streamline processes, enhance accuracy, and improve financial efficiency
In a special video interview, GHI invites a leading aviation lawyer to deliver case updates on legal issues arising from AI, robotics. All delegates will have the chance to pre-submit their top legal questions ahead of the recording.
Day 3
Max Gosney, Portfolio Director & Conference Chairman, Ground Handling International
This keynote will delve into the future of aviation ground handling within the fast-expanding Asian market, emphasizing the critical need for sustainable solutions to address the rising demand for air travel. The session will examine the evolving role of ground service providers, with a focus on sustainability and safety, innovation, performance, strategic contracting, and global partnerships. Automation, artificial intelligence (AI), and data analytics will be highlighted as transformative drivers, enabling operational efficiency and empowering the industry to meet growing demand while optimising resource utilisation.
The panel will invite leading GSE manufacturers to detail the latest advances in autonomous vehicle technology and explore how it might transform the turnaround process for the better. Does automation automatically equate to enhanced safety, equipment utilisation and reduced labour costs? What are the regulatory barriers to boosting autonomous GSE adoption
Ground handlers are under social and regulatory pressures to adopt more sustainable equipment and practices at their stations. But, instead of being seen as a cost – going green can become a fast-track for generating additional and reliable revenue streams. This session will look at the financial benefits of sustainable solutions for ground handlers and steps to creating an independent profit centre from your carbon reduction campaign. including immediate and low-cost steps toward sustainability. The speaker will also explore how new sustainable technologies can be integrated without large-scale infrastructure overhauls.
A second chance to see a special video interview where GHI invites a leading aviation lawyer to deliver case updates on legal issues arising from AI, robotics. Our legal expert will also detail the latest case updates on article 8 and greenwashing. All delegates will have the chance to pre-submit their top legal questions ahead of the recording.