Skills: Hitting back against ground handling skills shortages

15:30 - 16:00

A lack of skilled staff was named the top operational challenge by Asian ground service providers in GHI research reported at last year’s conference. Quality employees are hard to attract and even harder to keep hold of amid rising workload volumes and stringent cost control. In this session the Northern Light Academy of Aviation and Technology (NAAT) in Nepal will reveal a plan for ground handlers to empower themselves to recruit and retain talented employees. The session will explore the NAAT’s work in recruiting students to ground operations courses and how training qualifications are designed in partnership with airline, airport and ground handling employer.