Asian aviation trailblazers: Quality every time, no matter how busy it gets – the story of Hactl, Hong Kong, Best Station award winner at GHI’s Pride of Ground Handling Awards 2018

10:40 - 11:15

Hactl’s Hong Kong Station team outperformed global competition to win the Best Station Award at GHI’s inaugural Pride of Ground Handling Awards. Attend this session to discover how the team have faced the challenge of a 12% annual rise in handling volumes for five years straight and still delivered less than one delay in 10,000 flights. Discover the secrets to creating a culture of innovation, improvement and staff development that has powered the station to world-class safety scores, low attrition levels - and earned a fan club of airline customers.