Asian aviation trailblazers: Building a new kind of ground services partnership based on employee engagement and service excellence – the Ground Team Red (SATS) & Air Asia story

14:00 - 14:00

This session will explore how a more progressive, partnership-based approach to ground services has reaped dividends for SATS/Air Asia across the region. The presentation will explore the importance of frontline employee engagement and the Ground Team Red ethos of going the extra mile for airlines and passengers. What impact does this esprit de corps have on KPI metrics like safety/OTP? And how do you create the conditions for a high-performance culture?