Airlines: Reinventing SLAs and rethinking KPIs to get more out of your ground handler

16:00 - 16:45

Specialist advice for airline delegates on the potential role GSPs could play in boosting your key performance indicators with a more considered approach to procurement. This session will examine ground service agreements that have led to win:win outcomes for airlines and GSPs in terms of reducing ground damage, boosting OTP/bag offload times and pleasing passengers.