Safety: Eliminating ground damage risks from the ground up – the Bangkok Flight Services Tiger Team story

10:00 - 10:45

Launched in 2015, the BFS Tiger Team have delivered an 86% reduction in ground damage and a 100% increase in the reporting of near misses and incident reporting. All gains have been delivered against the backdrop of a near 50% rise in aircraft volumes. This is the story of how the team have supercharged safety metrics through an ethos of statistical analysis, actively involving frontline employees in improvement activity and then creating defined accountability for implementing new initiatives.