Financial: A FAIR deal on contract negotiation

14:15 - 14:45

Amid all the talk of a race to the bottom on price and shrinking margins, business consultant Michael Paul Stephens will make the case for a shift to more Focused, Aware, Inclusive and Realistic (FAIR) contract agreements. This more enlightened outlook offers mutual benefits for airlines and GSPs who are geared towards growth, passenger satisfaction, operational efficiency and outstanding safety standards, as the session will explain. But - we can only get there if we’re prepared to let go of our egos first.